ISO/IEC 20000-1:2018 IT Service Management System
ISO/IEC 20000-1:2018 IT Service Management System Certification
ISO/IEC 20000-1:2018 defines the requirements that an organization must comply with in order to establish, implement, maintain and continuously improve a service management system (SMS - Service Management System). It includes planning, design, transition, delivery and improvement of services to meet service requirements and provide customer value.
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